Return & cancel

Shop wisely, think twice!

Annually, about 30% of all online purchases in the Netherlands are returned. Ordering something and returning it seems very harmless, but it is extremely harmful to the environment. This not only concerns CO2 emissions for transport, but also, for example, extra waste from packaging materials or the destruction of products that have become unusable. This is all a shame, the entire production process and the environmental impact of it will all have been for nothing.

Tip from Sasa

Before you make a purchase, it is useful to read all product information carefully. Information such as dimensions and the materials used can usually be found in the description. Also keep in mind that a fabric color in a photo always looks different than in real life. Do you want to be sure that you order the right color? Then ask via the website for the free fabric samples at. If you are in doubt about something or if you cannot find the answer on our website, please call or email us for appropriate advice.

Of course you are also very welcome in our showroom to view the quality or color of the products.

I want to cancel my order

What a pity that you want to cancel your order! Of course this is no problem at all. Cancellation is only possible if your order has not yet been offered for delivery. We would also like to hear why you want to cancel your order.

Mention always it order number upon cancellation.

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I want to return my order

We are sorry that you want to return your order! You can return up to 30 days after delivery. Exception applies to single futon bed mattresses. These may be returned within 24 hours of delivery.

Terms & conditions

Item is stain and damage free
Item must be returned in original packaging
Return costs for items up to €250 (€39.99)
Return costs for items above €250 (€69.99)
Return costs for FEYDOM or SOFTLINE (€249.99)

You can submit the return request below.

Mention always it order number with the return request.

Return & Cancel

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Contact us

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Contact:

by phone

Monday to Friday from 09.00:18.00 am to XNUMX:XNUMX pm
Saturday from 09.00am to 15.00pm
Phone: +31 85 112 4305

By email:

24 / 7
Email: info@sasastore.nl

Address:

Van Konijnenburgweg 44B / 3
4612 PL, Bergen op Zoom
The Netherlands

Something from the heart? ♥

Complaint form

Very nice help. We were able to take the roots sofa / lounge bed / bed right away. Assembling was no problem with clear instructions and a video on YouTube. We are very happy with it!

Yvon Brand

12/04/2021

Very satisfied. Ordered Tatami and traditional futon both delivered within 7 days on Sunday. Only received notice the night before. But surprised that the futon was also included, which was not in stock.

Sven S

28/03/2021

Outstanding service. During corona, the employee stayed at a distance and the package was neatly delivered to home. Highly recommended for anyone who wants to order furniture online during this difficult period!

martin dalhuijsen

25/03/2021

Fast service, Super Quick Delivery, Notification Previous to Delivery, Professionalism of the Delivery Staff, Furniture Super High Quality and Easy to Assemble.

Luis Sampaio

24/03/2021

Fast and correct service. Thank you !

Ann Galland

22/03/2021

The sofa is beautiful (color/quality fabric) and easy to assemble. Two minuses are 1. I didn't realize that it came so close to the ground and 2. the bottom cushion is not well finished. That second point can be solved by turning the bottom cushion over.