Need a part?

Missing or defective part:

It may happen that a part is missing or defective in the packaging. Super annoying of course, but luckily we can always send you a new part.

What do we need from you?

State your order number (#SA……)
State the part number of the part (see installation manual)
Photo(s) of the part and label on the package

Fill in the contact form below:

claim

Guarantee

A problem or defective product

Is the product defective and you can no longer enjoy your purchase? Don't worry, we will solve this for you! Our products have a standard 2 year warranty.

What do we need from you?

State your order number (#SA……)
Describe the defect in as much detail as possible
If necessary, state the part number of the part (see installation manual)
Photo(s) of the defect

Fill out the claim form below:

claim

Contact us

Opening hours

Showroom:

Wednesday – 10.00am to 17.00pm
Thursday – 10.00am to 17.00pm
Friday By appointment only
Saturday – 10.00am to 14.00pm

Customer service:

Monday to Friday from 09.00:18.00 am to XNUMX:XNUMX pm
Saturday from 10.00am to 14.00pm
Phone: +31 6 39 06 19 84
24/7 by email info@sasastore.nl

Office Address

Winding road 25
4613 BR, Bergen op Zoom
The Netherlands

Something from the heart? ♥

Complaint form

    
 
 
      Trustindex verifies that the original source of the review is Google. When my order turned out to be out of stock, I was called immediately to discuss alternatives. Delivery was then very quick, and the ordered futon is fantastic! Very happy with it!
  
  Posted on Google  
 
    
   Babs W 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Went here from Amsterdam to get a Japanese futon, pillow, cover for the futon, and their service was great We got a chance to test the beds and make a decision without being in a rush, they gave good variety The service was also great, 10/10
  
  Posted on Google  
 
    
   Invicto Solutions 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Very smooth delivery and a very friendly supplier, who effortlessly brought everything inside neatly and provided good explanations. The sofas are beautiful, of good quality, and incredibly comfortable. I have the Bonbon S sleeping module and it is heavenly to sleep in... So, a very satisfied customer!!!
  
  Posted on Google  
 
    
   Mildred Van Acker 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I bought the flip sofa bed. the wooden frames were first quite confusing to assemble, but once you lay it out and identify which are which it gets quite easy to do. The mattress is absolutely comfortable and the fact it doesn't have wooden legs makes it very stable. It's really an aesthetic and nice product
  
  Posted on Google  
 
    
   Adiguna Bahari 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. First, I bought a bed that was too big. Returning it was very easy. Then, a bed of the right size; a beautiful bed & very good customer service!
  
  Posted on Google  
 
    
   Hnady 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Very good communication, good delivery, and the delivery drivers were very friendly and helpful. We are only using the sofa from the Delta. My daughter Jolanda thinks the sofa is super, fantastic. She is very happy with it!
  
  Posted on Google  
 
    
   Mia Derks 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Excellent service from Yahya. He was very friendly and took the time to explain each function and walk us step by step through how the sofa beds work. We finally decided to buy one sofa bed from Sasa Store.
  
  Posted on Google  
 
    
   Riza Roidila 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Very nice products and excellent service. I'm happy with my second order now :)
  
  Posted on Google  
 
    
   Rox Teleanu